# SOC 2 Compliance

#### Overview

SOC 2 is a widely recognized framework developed by the AICPA for managing customer data based on five trust service principles: security, availability, processing integrity, confidentiality, and privacy. While TeloAI does not currently publish a completed SOC 2 Type II report, our platform and team are aligned with its rigorous operational and technical guidelines.

#### Security Practices

TeloAI employs a layered security model to safeguard infrastructure and user data:

* **Access Controls**: Role-based access with strict least-privilege policies across internal systems.
* **Endpoint Security**: Company devices are monitored, encrypted, and kept up-to-date.
* **Authentication**: Single sign-on (SSO), enforced multi-factor authentication (MFA), and secure password policies are standard.
* **Secure Development Lifecycle (SDLC)**: We use code reviews, automated CI/CD pipelines, and infrastructure-as-code practices to detect issues early and minimize risk.

#### Monitoring & Incident Response

TeloAI maintains 24/7 system monitoring and logs all significant activity across production systems.

* **Alerting & Detection**: We employ real-time alerting systems to detect abnormal or unauthorized behavior.
* **Response Protocols**: A formal incident response plan outlines responsibilities, escalation paths, and post-incident reviews.
* **Backups & Disaster Recovery**: We implement frequent data backups, regional redundancy, and disaster recovery playbooks to ensure service continuity.

#### Vendor & Subprocessor Management

TeloAI uses vetted third-party providers for specific platform functionality. All vendors are evaluated for:

* Security controls and compliance credentials
* Data handling and residency policies
* Contractual obligations, including DPAs and audit clauses

Our subprocessors are reviewed regularly to ensure alignment with internal policies.

#### Internal Compliance & Risk

We continuously work to reinforce our internal compliance environment through:

* Security training for all employees
* Annual policy reviews and acknowledgments
* Regular risk assessments and mitigation planning
* Role-based access and audit trails for sensitive operations

> TeloAI is actively investing in tooling, documentation, and controls that align with SOC 2 expectations and enterprise-grade assurance frameworks.

`Status: In progress`


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