SOC 2 Compliance

TeloAI is dedicated to a secure, enterprise-grade voice platform, adhering to SOC 2 Trust Services Criteria for robust security, availability, and confidentiality.

Overview

SOC 2 is a widely recognized framework developed by the AICPA for managing customer data based on five trust service principles: security, availability, processing integrity, confidentiality, and privacy. While TeloAI does not currently publish a completed SOC 2 Type II report, our platform and team are aligned with its rigorous operational and technical guidelines.

Security Practices

TeloAI employs a layered security model to safeguard infrastructure and user data:

• Access Controls: Role-based access with strict least-privilege policies across internal systems.

• Endpoint Security: Company devices are monitored, encrypted, and kept up-to-date.

• Authentication: Single sign-on (SSO), enforced multi-factor authentication (MFA), and secure password policies are standard.

• Secure Development Lifecycle (SDLC): We use code reviews, automated CI/CD pipelines, and infrastructure-as-code practices to detect issues early and minimize risk.

Monitoring & Incident Response

TeloAI maintains 24/7 system monitoring and logs all significant activity across production systems.

• Alerting & Detection: We employ real-time alerting systems to detect abnormal or unauthorized behavior.

• Response Protocols: A formal incident response plan outlines responsibilities, escalation paths, and post-incident reviews.

• Backups & Disaster Recovery: We implement frequent data backups, regional redundancy, and disaster recovery playbooks to ensure service continuity.

Vendor & Subprocessor Management

TeloAI uses vetted third-party providers for specific platform functionality. All vendors are evaluated for:

• Security controls and compliance credentials

• Data handling and residency policies

• Contractual obligations, including DPAs and audit clauses

Our subprocessors are reviewed regularly to ensure alignment with internal policies.

Internal Compliance & Risk

We continuously work to reinforce our internal compliance environment through:

• Security training for all employees

• Annual policy reviews and acknowledgments

• Regular risk assessments and mitigation planning

• Role-based access and audit trails for sensitive operations

TeloAI is actively investing in tooling, documentation, and controls that align with SOC 2 expectations and enterprise-grade assurance frameworks.

Status: In progress