Understanding Call Minutes & Billing
Learn how Teloai billing works, including call minutes calculation, phone number rentals, and usage monitoring
Teloai operates on a usage-based model. You pay primarily for two things:
The minutes your AI spends in calls.
Any dedicated phone number rentals.
1. Included Minutes vs. Pay-as-You-Go
Included Minutes: Some plans may come with a set of monthly minutes. These are consumed first.
Pay-as-You-Go: If you exceed included minutes (or if you’re on a usage-based plan), you pay for each additional minute used.
2. How We Calculate Minutes
Per-Second Billing: Typically, Teloai bills by the second (converted to minutes). For example, a 90-second call is 1.5 minutes.
Rounding: Make sure you check your plan’s rounding rules. Some might round up to the nearest 30 seconds, while others do pure per-second.
3. Monthly Usage & Purchasing Extra
Monthly Reset: If your plan includes minutes, those reset monthly on your billing date.
Buying Add-Ons: You can purchase extra minute bundles if you expect a spike in call volume.
4. Additional Costs
Phone Number Rental: A monthly fee for each dedicated inbound/outbound number you rent (varies by region).
Possible Carrier Surcharges: Some countries may have unique taxes or surcharges—check the Costs & Pricing section for more details.
5. Monitoring Usage
Dashboard: The platform displays your current usage, how many minutes are left, and your estimated cost so far.
Notifications: You can set up alerts (e.g., “Email me when I hit 80% of monthly minutes”) using the no-code automation platform.
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