Understanding Call Minutes & Billing

Learn how Teloai billing works, including call minutes calculation, phone number rentals, and usage monitoring

Teloai operates on a usage-based model. You pay primarily for two things:

1. The minutes your AI spends in calls.

2. Any dedicated phone number rentals.

1. Included Minutes vs. Pay-as-You-Go

• Included Minutes: Some plans may come with a set of monthly minutes. These are consumed first.

• Pay-as-You-Go: If you exceed included minutes (or if you’re on a usage-based plan), you pay for each additional minute used.

2. How We Calculate Minutes

• Per-Second Billing: Typically, Teloai bills by the second (converted to minutes). For example, a 90-second call is 1.5 minutes.

• Rounding: Make sure you check your plan’s rounding rules. Some might round up to the nearest 30 seconds, while others do pure per-second.

3. Monthly Usage & Purchasing Extra

• Monthly Reset: If your plan includes minutes, those reset monthly on your billing date.

• Buying Add-Ons: You can purchase extra minute bundles if you expect a spike in call volume.

4. Additional Costs

• Phone Number Rental: A monthly fee for each dedicated inbound/outbound number you rent (varies by region).

• Possible Carrier Surcharges: Some countries may have unique taxes or surcharges—check the Costs & Pricing section for more details.

5. Monitoring Usage

• Dashboard: The platform displays your current usage, how many minutes are left, and your estimated cost so far.

• Notifications: You can set up alerts (e.g., “Email me when I hit 80% of monthly minutes”) using the no-code automation platform.