Core Concepts

Learn the fundamental building blocks of Teloai, including system prompts, voices, and AI assistants Welcome to the fundamentals of Teloai. Here, we explore the essential building blocks that yo

1. System Prompt & Initial Message

System Prompt

• The “brain” of your AI assistant. You write a short (or long) set of instructions that guide the assistant’s behavior and tone of voice.

• This includes any important business info, disclaimers, or how you want the AI to handle edge cases.

• For example: “You are a helpful phone assistant for XYZ Company, you greet in a friendly manner, confirm the caller’s info, etc.”

Initial Message

• The very first thing the AI says.

• Typically short, like “Hello, thanks for calling XYZ Company!“

2. Voices

• Teloai integrates with ElevenLabs voices for natural-sounding speech.

• You can clone your own voice by providing audio samples or pick from built-in voices.

• Each voice can have adjustable parameters like speech speed, filler usage, or accent (if available).

3. Putting It All Together

• An AI Assistant is built by combining a system prompt, an initial message, and a chosen voice.

• Optionally, you add tools (like “transfer call” or “end call”).

• Once the assistant is set, you assign it to a phone number (for inbound) or a campaign (for outbound).