WhatsApp Messages

To send WhatsApp messages in Teloai, follow WhatsApp’s setup: use Twilio now or direct Business API.

📱 WhatsApp Integration in Teloai

You can hook up WhatsApp messaging in Teloai in two ways:

1. Via Twilio (live today)

2. Direct WhatsApp Business API

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🛠 Method 1: Twilio WhatsApp Sender

Teloai’s current WhatsApp channel uses Twilio’s Programmable Messaging for WhatsApp. You’ll need a Twilio‐approved WhatsApp sender.

What you’ll collect from Twilio
• WhatsApp Sender (E.164, e.g. whatsapp:[phone])
• Twilio Account SID (AC…)
• Twilio Auth Token (secret)
• (Optional) Messaging Service SID

Steps

1. Register your WhatsApp Sender

   • Log in to the Twilio Console → Messaging → Senders → WhatsApp Senders twilio.com

   • Choose “Senders” → “WhatsApp Senders” → “Self Sign‑up”.

   • Follow the prompts to create/validate your WhatsApp Business Profile and connect your phone number.

2. (Optional) Add to a Messaging Service

   • In Twilio Console → Messaging → Services, open or create a Service.

   • Under Senders, click Add Senders → select your WhatsApp number.

3. Grab your credentials

   • Account SID & Auth Token: Console top‑right avatar → Account → General Settings.

   • WhatsApp Sender: Console → Active Senders → WhatsApp → copy the full whatsapp:+ number.

   • Messaging Service SID (if used): Console → Messaging → Services → copy SID.

4. Configure in Teloai

   • In Teloai Dashboard → Channels → Create → WhatsApp by Twilio.

   • Paste each value into the form:

     • WhatsApp Number

     • Account SID

     • Auth Token

     • Messaging Service SID (optional)

     • Label (e.g. “Support WA”)

   • Click Save.

5. Test a message

   • In Teloai → Channels → WhatsApp → New Message.

   • Send to your personal WhatsApp and confirm delivery.

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🔮 Method 2: Direct WhatsApp Business API

Teloai plans to offer a built‑in integration directly against Meta’s WhatsApp Business API. At launch, you’ll supply:

Required from Meta’s WABA Portal
• WABA ID (your WhatsApp Business Account ID)
• Phone Number ID
• Permanent API Access Token
• API Base URL (Graph endpoint)

High‑Level Flow

1. Set up WABA & Business Verification

   • In Facebook Business Manager: verify your business, create a WABA, and register your phone number.

2. Generate API creds

   • In Meta for Developers → Business Settings → WhatsApp Accounts

   • Copy your WABA ID, Phone Number ID, and Access Token.

3. Configure in Teloai

   • Go to Channels → Create → WhatsApp (Direct API)

   • Enter:

     • WABA ID

     • Phone Number ID

     • API Access Token

     • API URL

     • Label

   • Click Save.

4. Send & Receive Messages

   • Use Teloai’s “New Message” wizard—no code needed.

Note: Direct API mode bypasses Twilio, letting you message at higher scale and lower cost once supported.