> For the complete documentation index, see [llms.txt](https://teloai.gitbook.io/teloai-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://teloai.gitbook.io/teloai-docs/platform-guide.md).

# Platform Guide

Introduction

## What is Teloai? <a href="#page-title" id="page-title"></a>

Learn about Teloai, a voice automation platform that uses AI to handle real-time phone conversations

Teloai is a voice automation platform that leverages AI to handle phone calls in real time. It allows you to create AI-driven assistants (or “agents”) that can speak with your customers over the phone—both inbound and outbound.

### Core Features

* **Inbound & Outbound Calls**\
  Handle both incoming support calls or automated outbound campaigns to reach leads and customers.
* **AI-Powered Conversations**\
  Uses advanced language models (LLMs) and speech recognition for natural-sounding interactions.
* **No-Code Flows**\
  Built-in automation platform to connect with Google Sheets, CRMs, calendars, and more—no coding required.

### Key Benefits

* **24/7 Availability**\
  Your AI agent can handle calls around the clock, reducing missed calls or wait times.
* **Scalability**

  The same number can handle multiple calls in parallel, perfect for high-volume scenarios.
* **Time & Cost Savings**\
  Free up human agents for complex tasks while the AI handles repetitive or basic inquiries.

### Why Choose Teloai? <a href="#why-choose-autocalls-ai-3f" id="why-choose-autocalls-ai-3f"></a>

* **Real-Time Phone Call Automation**

  The AI transcribes, understands, and responds live, just like a human agent.
* **Multiple Language & Voice Options**

  Built-in library or custom voice cloning, plus support for many languages.
* **Easy Setup**

  Create your first assistant in minutes. Testing and iterating are straightforward.


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