> For the complete documentation index, see [llms.txt](https://teloai.gitbook.io/teloai-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://teloai.gitbook.io/teloai-docs/platform-guide.md).

# Platform Guide

Introduction

## What is Teloai? <a href="#page-title" id="page-title"></a>

Learn about Teloai, a voice automation platform that uses AI to handle real-time phone conversations

Teloai is a voice automation platform that leverages AI to handle phone calls in real time. It allows you to create AI-driven assistants (or “agents”) that can speak with your customers over the phone—both inbound and outbound.

### Core Features

* **Inbound & Outbound Calls**\
  Handle both incoming support calls or automated outbound campaigns to reach leads and customers.
* **AI-Powered Conversations**\
  Uses advanced language models (LLMs) and speech recognition for natural-sounding interactions.
* **No-Code Flows**\
  Built-in automation platform to connect with Google Sheets, CRMs, calendars, and more—no coding required.

### Key Benefits

* **24/7 Availability**\
  Your AI agent can handle calls around the clock, reducing missed calls or wait times.
* **Scalability**

  The same number can handle multiple calls in parallel, perfect for high-volume scenarios.
* **Time & Cost Savings**\
  Free up human agents for complex tasks while the AI handles repetitive or basic inquiries.

### Why Choose Teloai? <a href="#why-choose-autocalls-ai-3f" id="why-choose-autocalls-ai-3f"></a>

* **Real-Time Phone Call Automation**

  The AI transcribes, understands, and responds live, just like a human agent.
* **Multiple Language & Voice Options**

  Built-in library or custom voice cloning, plus support for many languages.
* **Easy Setup**

  Create your first assistant in minutes. Testing and iterating are straightforward.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://teloai.gitbook.io/teloai-docs/platform-guide.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.